Director of Aftersales, Germany
Hiring in Berlin, salary negotiable. This position is responsible for building from scratch and leading the after-sales operations of GAC's German national sales company, covering the formulation and implementation of after-sales strategy, organizational structure, processes, and policies. The incumbent will oversee service and spare parts operations, including spare parts supply, inventory planning, logistics distribution, and the implementation of charging strategies in the German market. Responsibilities also include service network planning and dealer support, warranty and technical support, roadside assistance and customer contact centers, as well as after-sales IT systems, training, and KPI performance management. Additionally, the role involves developing service marketing and customer retention programs, and establishing mobility service concepts such as used cars and courtesy vehicles. Requirements include a bachelor's degree or higher in a relevant field, at least 10 years of experience in automotive after-sales, and team management capabilities.
该职位负责从零搭建并领导广汽德国国家销售公司的售后业务，涵盖售后战略、组织架构、流程与政策的制定与落地。任职者需统筹服务与备件业务，包括备件供应、库存规划、物流配送及充电战略在德国市场的实施。还需负责服务网络规划与经销商支持、保修与技术支持、道路救援与客户联络中心，以及售后IT系统、培训与KPI绩效管理。此外要制定服务营销与客户留存方案，并建立二手车与代步车等出行服务概念。要求相关专业本科以上学历，至少10年汽车售后相关经验，并具备团队与运营管理经验。 公司介绍: 汇总留学生校招信息。