Customer Care Specialist - BYD & Denza BeLux
Job Opening in Brussels, salary negotiable. This full-time after-sales position is based in Brussels and is responsible for customer care for BYD and DENZA in the Belgian and Luxembourg markets. Responsibilities include handling sales and after-sales inquiries via phone, email, chat, and social media, as well as tracking Net Promoter Score (NPS) and feedback analysis to drive service improvements. Candidates should have 3 to 5 years of experience in customer service or after-sales, preferably from a premium automotive or electric vehicle brand, and must be familiar with CRM systems. The company offers a long-term contract, bonuses, meal vouchers, eco-vouchers, a 40-hour work week, and 12 days of RTT leave per year. Company Profile: Aggregating campus recruitment information for international students.
该职位位于布鲁塞尔，为全职售后岗位，负责比亚迪与腾势（DENZA）在比利时和卢森堡市场的客户关怀工作。职责包括通过电话、邮件、聊天、社交媒体等渠道处理销售与售后问题，并跟踪客户满意度（NPS）与反馈分析，推动服务改进。岗位要求3至5年客服或售后经验，最好来自高端汽车或电动车品牌，并需熟悉CRM系统。公司提供长期合同、奖金、餐券和环保券，以及每周40小时工作制和每年12天RTT假期。 公司介绍: 汇总留学生校招信息。